We offer FREE DELIVERY on
all orders over £40.00* – Free Delivery
also applies to Gift Card Purchased (if home delivery if chosen) From time to time we may offer FREE DELIVERY on items without any minimum purchase. This is clearly displayed on item information
Other Delivery Options:
order value does not exceed £40.00, then you will be offered an alternative
delivery method at checkout, for which there will be a charge. The other
delivery options are:Standard Delivery (4-5 Days) £3.50
standard deliveries are sent by a secure courier, or via Royal Mail – we will
determine the most suitable delivery carrier at the point of dispatch.
dispatched, you will receive an automated email, containing your delivery
information. This will provide the name of the carrier and the relevant tracking
code (if applicable)
delivery is 4-5 days from point of
dispatch. We aim to dispatch orders within 3 working days after receipt of
order and cleared payment. The actual speed of dispatch will differ depending
on order volumes or during busy periods. We will advise you via email if there are any expected delays with your order.
not receive your order within 7 days, and have received no notification from us
as to the cause of the delay, then please contact our customer services team
via email: firstname.lastname@example.org Please use the tracking code provided to check the status with your carrier prior to contacting us.
Please remember to quote your order number on any emails you send us. (Your
order number can be found at the top of any emails we have sent you)
Next Day Delivery: Currently we do not offer a next day delivery service
each parcel up to a maximum amount
set out by Urban Candle Company Ltd. We will at our discretion, increase the
insurance to cover the value of the contents. This will NOT affect the delivery price you have paid. This is applicable to
Free Delivery, Standard Delivery and Next Day Delivery. Should your parcel be
declared lost by the carrier, or damaged in transit, please contact us as soon
as possible via email:
/ 0191 486 2018 and we will deal with this accordingly. A replacement order
will be dispatched with free delivery in these circumstances – subject to
satisfactory proof of loss or damage from the carrier - which we will request.
In most instances, orders you place with us are dispatched on the next available working day. Should we (Urban Candle Company Ltd) for any reason
be unable to fulfil part of, or fulfil fully an order you have placed, or should there be any estimated delay in the dispatch of your order we will notify
you of this via email as soon as possible. Your order is not confirmed until you receive
a dispatch notification from us. You can view the status of your order at any
time by visiting the “My Account”
section of our website. Should we be unable to fulfil an order within a reasonable* time period then we will give you the option of a full refund (including any delivery costs paid at checkout). Visit our "Returns & Refunds" section of our website for more information.
*We deem "Reasonable" time period to be 10 working days. This does not in any way affect your statutory rights.
European / International Delivery:
only ship to addresses in the United
Kingdom. (England, Scotland, Wales and Northern Ireland) We apologise, but European &
International delivery is not currently available.